Smart Care Solutions (“Smart Care®”), the nation’s leading provider of comprehensive service for hot & cold side foodservice equipment, specialty coffee and beverage, standalone refrigeration, complex rack refrigeration, cold storage, and HVAC, today announced that five of its executives have been named to the 2026 Future of Field Service Stand Out 50 list.

The annual Stand Out 50 recognizes leaders who demonstrate exceptional service excellence, innovative thinking and leadership that positively impacts their teams, customers and the broader service industry. Honorees are nominated by their peers and evaluated by a panel of industry judges. The 2026 awards were announced today at the Future of Field Service industry event in London.

The recognition underscores Smart Care’s approach to transforming field service by combining technical expertise and a strong frontline culture with technology, data and innovative business practices to deliver greater value for customers and employees.

Smart Care’s 2026 honorees are:

James Mylett, Chief Executive Officer, leads Smart Care’s strategic direction and continued growth, with a focus on service excellence, operational performance and customer value. A veteran of the service industry, he brings extensive leadership experience from Schneider Electric, Comfort Systems USA, Johnson Controls and Carrier Corporation.

Krishnan Narayan, Chief Technology Officer, oversees enterprise technology, artificial intelligence, cybersecurity, data and digital transformation initiatives across the organization, with a focus on reducing friction for technicians and improving customer outcomes.

Stephanie Bodem, General Manager of Turbo Tech, leads customer service, dispatch, field operations and billing across the company’s speed oven and specialty beverage divisions. She works closely with her teams to drive operational excellence, strengthen service delivery and provide customers with fast, seamless and reliable support.

Heather Denomme, VP of Service Operations, oversees enterprise service operations, technician performance, customer satisfaction and process development, helping improve performance for both technicians and customers across the enterprise.

Rocky Hill, AVP of Smart Care’s North Texas service and construction teams, oversees operations spanning bidding and project execution through customer partnerships, technician development, safety and P&L performance. His hands-on leadership approach is focused on delivering exceptional service, and building strong, lasting customer relationships.

“This recognition reflects what we believe deeply in at Smart Care, that our people are our greatest competitive advantage,” said Jenna Susanke, Smart Care’s Chief People Officer. “The future of service is about empowering our people and using data and technology to create an exceptional experience for our customers. Having five Smart Care leaders recognized is a clear reflection of the talent and culture we have built across this organization,” said Susanke.

Smart Care is powered by its own highly trained, directed employee workforce. This model provides customers with greater consistency, quality, accountability and technical expertise across every market.

“Being recognized among the Stand Out 50 is an incredible honor and reflection of the talent, dedication and ingenuity of our Smart Care teams,” said James Mylett, Chief Executive Officer. “Field service is at an extraordinary point of transformation. Technology and AI are changing what is possible, but it is our people who turn that potential into meaningful results for our customers.”

About Smart Care

Smart Care is the largest provider of comprehensive commercial mechanical services, including standalone refrigeration, HVAC, complex rack refrigeration, hot & cold side foodservice equipment, specialty coffee and beverage. Smart Care’s strong reputation and leading customer service is built on the foundation of a high-quality technician base, an unmatched breadth of repair and preventative maintenance services and quick response times. Smart Care operates in all 50 states and is OEM-agnostic with the ability to service more than 10,000 types of equipment for food retail, restaurants, convenience stores, warehouse operators and other institutions.

Additional information about Smart Care can be found by visiting www.smartcaresolutions.com.

About Wind Point Partners

Founded in 1984, Wind Point Partners is a Chicago-based private equity investment firm with approximately $9 billion in assets under management. The firm’s Vision. Talent. Transformation.℠ (“VTT”) investment strategy focuses on partnering with top-caliber management teams around a clear and exciting plan to invest behind a business to achieve transformational growth and value creation. The firm’s Executive Advisor Partner (“EAP”) network is comprised of more than 40 senior executives who are closely aligned with Wind Point and contribute across all core aspects of the firm’s investment process.

Wind Point targets well-positioned middle market businesses within the business services, industrial products and consumer products industries. Since inception, Wind Point has deployed 11 private equity buyout funds in partnership with leading institutional investors around the world, including public pensions, insurance companies, asset managers, endowments, foundations, fund of funds and family offices.

Additional information about Wind Point is available at www.windpointpartners.com.

For press inquiries, please contact Jonathan Stern at jonathan.stern@smartcaresolutions.com

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